Effective Date: August 4, 2025
Website: https://besttechguys.com
At BestTechGuys, we prioritize customer satisfaction and transparency. Our refund and return policy is designed to be fair and clear, especially considering the nature of digital products and services.
1. Digital Products – No Returns
Due to the non-tangible and instantly accessible nature of digital products (such as software, digital downloads, licenses, or online tools), all sales are final once the product is delivered, accessed, or downloaded.
However, we are always here to help resolve any issue you encounter with your purchase.
2. Refund Eligibility
You may be eligible for a refund in the following situations:
- Technical Faults: If the digital product is defective or not functioning as intended, and the issue cannot be resolved within a reasonable time.
- Incorrect Delivery: If you receive a product different from what you ordered.
- Duplicate Orders: If you accidentally make a double purchase, we may issue a full or partial refund depending on product usage.
📩 Refund requests must be submitted within 7 days of purchase. Please include details and supporting documentation (screenshots, emails, etc.) where applicable.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
- You changed your mind or no longer want the product.
- You misunderstood product details or usage (please read all product information carefully before purchasing).
- You were unable to access the product due to external issues (e.g., poor internet connection, incompatible device).
- You have already used, downloaded, or significantly accessed the product before submitting the request.
4. Subscription Services
If you purchase a subscription-based service:
- You may cancel anytime to avoid future charges.
- Refunds for renewals will only be issued within 3 days of the renewal date, provided the service was not accessed during that period.
5. How to Request a Refund
To submit a refund request, please email us at info@besttechguys.com with the following information:
- Your full name and order number
- Product or service purchased
- Date of purchase
- Detailed reason for the refund request
- Any relevant documentation (e.g., screenshots, email confirmations)
Our support team will respond within 2 business days to review and process your request.
6. Dispute Resolution
If you’re not satisfied with the outcome of your refund request, we encourage you to reach out directly. Our goal is to resolve all issues professionally and with customer satisfaction in mind.
BestTechGuys reserves the right to amend this policy at any time. Changes will be reflected on this page. Continued use of our services constitutes acceptance of any updated terms.
